Frequently Asked Questions (FAQ)
1. What products does Lanka Honest sell?
Lanka Honest offers a wide range of products, including:
- Custom Printed T-Shirts
- Custom Printed Mugs
- Hot Wheels
- LEGO Toys
- Action Figures
- Watches
- Mobile Accessories
- Kitchen Accessories
- Gifts and Lifestyle Products
2. Can I provide my own T-shirt or mug for printing?
Yes. You can provide your own T-shirt or mug for customization, or you can purchase one from Lanka Honest and have it printed with your preferred design.
3. How do I send my design for printing?
You can send your design through WhatsApp after placing your order. Our team will review the design and confirm the printing details before production begins.
4. What T-shirt sizes are available?
We currently offer the following sizes:
- Medium (M)
- Large (L)
- Extra Large (XL)
- Double Extra Large (XXL)
If you require another size, please contact us before placing your order.
5. How long does delivery take?
- Sri Lankan products: 3–5 working days
- Imported products (including selected Hot Wheels, LEGO Toys, and Action Figures): 7–14 working days
Delivery times may vary during public holidays or due to courier delays.
6. Which courier service do you use?
We currently deliver orders through DOMEX Courier.
7. Do all products come with a warranty?
No.
Only selected products include a warranty. If a product has a warranty, the warranty period will be clearly mentioned in the product description.
8. Can I return a product?
Returns are accepted only for products that arrive with physical damage or if you receive the wrong item.
Please refer to our Refund & Return Policy for complete details.
9. Can I return a custom printed T-shirt or mug?
Custom printed products cannot be returned due to a change of mind.
However, if the product arrives physically damaged or the printed design does not match the approved order, please contact us for assistance.
10. How can I contact Lanka Honest?
You can contact us through:
- Contact form on our website
Our team will respond as soon as possible during business hours.
11. Do I need an account to place an order?
No.
You can browse our website without creating an account. However, creating an account allows you to manage your orders more easily.
12. How do I create an account?
Simply register using your email address.
A verification code will be sent to your email. Once verified, you can use the code as your initial password and later change it from your account settings.
13. Is my personal information secure?
Yes.
We value your privacy and take reasonable measures to protect your personal information. Please read our Privacy Policy for more information.
14. Can I cancel my order?
Orders may be cancelled before they are processed or shipped.
Custom printed orders cannot be cancelled once printing has started.
Please contact us as soon as possible if you wish to cancel an order.
15. How can I track my order?
If tracking information is available, it will be shared with you after your order has been dispatched.
For any questions about your order, please contact our customer support team.